Quality Assurance Senior Supervisor

Key Responsibilities

1. SOP Development and Standardization:
   • Lead the design and implementation of comprehensive SOPs for all operational functions within the club.
   • Conduct in-depth interviews and workshops to collect process-related data and document workflows accurately.
   • Ensure that SOPs are standardized, accessible, properly communicated, clearly documented, and aligned with regulatory and organizational standards.
   • Collaborate with department heads to map workflows, identify gaps, and recommend best practices for streamlining workflows and increasing efficiency.
   • Identify potential risks in operations and services that could impact quality or customer satisfaction and provide recommendations to enhance the process and mitigate risks.
2. Quality Assurance Strategy and Implementation

• Develop and implement quality assurance policies, procedures, and standards across the organization, and monitor the adherence to SOPs.
• Align quality assurance practices with organizational goals, regulatory requirements, and ISO standards or other applicable quality frameworks. 

        3. Process Improvement and Compliance

• Develop and implement a robust quality assurance framework to monitor adherence to SOPs 
• Conduct regular quality reviews to ensure compliance with company policies, procedures, and regulatory requirements.
• Monitor and regularly update SOPs to reflect operational changes, new technologies, or industry advancements.
• Collaborate with department heads to identify inefficiencies and implement process improvement initiatives.
• Establish and monitor key performance indicators (KPIs) for quality assurance activities.

     4. Cross-Departmental Collaboration:

• Work closely with department heads to ensure alignment of SOPs and quality standards with overall strategic goals.
• Act as a liaison between departments to resolve operational inefficiencies or conflicts.
• Coordinate with all departments in case of any related external audit and certification bodies.

    5. Stakeholder Engagement and Reporting

• Work closely with internal stakeholders, including Operations, Facilities, Food & Beverage, and Membership Services, to address quality-related concerns.
• Prepare and present quality assurance reports to senior management, highlighting findings, trends, and recommendations.