Call Center Account Manager
BPOHIVE -
Cairo, EgyptPosted 3 months ago56Applicants for1 open position
- 24Viewed
- 1In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Manage (USA Telemarketing/Customer Service accounts)
- Build and maintain strong, long-lasting client relationships
- Monitor the calls and generate reports
- Train the agents on best practices and improve their performance
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Assist with challenging client requests or issue escalations as needed
Job Requirements
- Native-Level English (Please only apply if you are a native speaker of the language)
- Proven work experience in a US account
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
