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Call Center Account Manager

BPOHIVE
Cairo, Egypt

Call Center Account Manager

Cairo, EgyptPosted 19 days ago
41Applicants for1 open position
  • 16Viewed
  • 1In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Manage (USA Telemarketing/Customer Service accounts)
  • Build and maintain strong, long-lasting client relationships
  • Monitor the calls and generate reports
  • Train the agents on best practices and improve their performance
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Assist with challenging client requests or issue escalations as needed

Job Requirements

  • Native-Level English (Please only apply if you are a native speaker of the language)
  • Proven work experience in a US account
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

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