Job Details
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Job Description
We're seeking a superstar ???????????????????????? ???????????????????????????????? ???????????????? ???????????????????????????????????????? to join our dynamic team! You'll be the heart of our client experience, ensuring exceptional support and building lasting relationships.
* Be the first point of contact for our valued clients, handling inquiries and complaints across various channels (phone, email, in-person).
* Become a client champion, proactively communicating and following up to build strong, trusting relationships.
* Resolve client issues promptly and effectively, ensuring a positive experience every time.
* Manage the contract lifecycle – processing, recording, explaining terms, and handling terminations with ease.
* Keep our team organized by preparing daily reports, coordinating resources, and creating monthly overseas contract reports.
* A proven track record of building and nurturing strong client relationships.
* Excellent communication and interpersonal skills to connect with clients and colleagues.
* The ability to solve problems and navigate conflict resolutions smoothly.
* Proficiency in CRM software and relevant customer service tools.
* A keen eye for detail and exceptional organizational skills for accurate contract and database management.
* The ability to thrive in both independent and collaborative work environments.
Job Requirements
- Minimum 4 years of customer service experience, ideally in real estate.
- Thorough understanding of the residential real estate buying, selling, and leasing process
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients
- Strong organizational and multitasking abilities to handle multiple inquiries simultaneously
- Proficiency with CRM software and other real estate technology tools
- Passion for providing exceptional customer service and going above and beyond for clients
- Real estate license or certification preferred but not required
