Job Details
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Job Description
Job Summary:
The Quality Assurance (QA) Manager will oversee the activity of the quality assurance department and
staff, developing, implementing, and maintaining a system of quality and reliability testing for the
organization’s products and/or development processes.
Supervisory Responsibilities:
- Hires and trains quality assurance staff.
- Oversees the daily workflow and schedules of the department.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
- Develops, implements, and manages processes to ensure that products meet required
specifications for quality, function, and reliability prior to delivery. - Identifies and sets appropriate quality standards and parameters for products.
- Communicates quality standards and parameters to QA team, product development team, and
other appropriate staff. - Coordinates product testing processes.
- Participates in product testing.
- Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems
recur in multiple products; recommends and facilitates solutions to these issues. - Reviews client, customer, and user feedback.
- Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines,
and policies. - Performs other duties as assigned.
Job Requirements
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Bachelor’s degree in Business, Engineering, or field related to the products being developed
required. - Three to five years of experience in a related field is required with supervisory experience a plus.
