Social Media Specialist

Key Responsibilities 

• Support the goals set in the digital marketing plan.
• Identify targeted audience to be communicated through the defined platform and/or channel(s).
• Contribute to developing new ideas to increase social digital channels traffic
• Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio liaising with the Legal and Community team where required. 
• Maintain the Moderation Guidelines and ensure they are up to date
• Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
• Produce reports on relevant moderation statistics, issues and outcomes
• Regularly feedback insights gained from community moderation into the Social Media team
• Responsible for replying on clients inquires and complaints on social media to provide clients with the required information.
• Takes complaints handling ownership by coordinating with other teams when required to resolve clients’ complaints.
• Monitor all industry and company information and news to anticipate potential issues.
   

Working Condition :-

• 2 days off
• 5 working hours
• Social & Medical insurance