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Guest Service Agent

Full TimeRemotely during COVID-19
Zewail City
6th of October, Giza
Posted 6 months ago
90Applicants for1 open position
  • 57Viewed
  • 18In Consideration
  • 26Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Greeting Students/Guests upon arrival and making them feel welcomed.
  • Act as the first point of contact for guest information.
  • Administering check-ins and check-outs.
  • Providing front desk services to students/guests.
  • Assigning rooms and taking care of administrative duties.
  • Coordinating with support service and staff management to request.
  • Being a source of information to guests on various matters such as GYM, transportation, lounge and restaurant advice.
  • Processing all type of requests.
  • Respond and take action on guest complaints and problems and make sure to find solution.
  • Accommodating general and unique requests and offer support.
  • Update database with all new and additional guest information.

Job Requirements

  • Bachelor degree of Hotels & Tourisum, Business Administration, Commerce or related discipline.
  • From 1-3 years of hotel service support or customer service experience.
  • Excellent English communication skills both written and verbal.
  • Excellent computer skills in a Microsoft Windows environment, with high level skills in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Knowledge of proper telephone etiquette.
  • Ability to learn safety, Emergency, and Accident prevention policies and procedures.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills.
  • Ability to work a flexible schedule, including weekends and holidays.

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