Job Role: 

The Guest Relations Manager is responsible for ensuring exceptional guest experiences and maintaining positive relationships with guests in the hotel industry. They play a crucial role in enhancing guest satisfaction, addressing concerns, and promoting the overall reputation of the hotel.

Responsibilities:

1. Ensure the highest level of guest satisfaction by personally interacting with guests, addressing concerns, and resolving issues promptly and effectively.
2. Lead, train, and motivate the team to provide outstanding service and create a warm, welcoming atmosphere for all guests.
3. Ensure clients are properly greeted upon their arrival.
4. Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
5. Monitor daily bookings and ensure assigned rooms are prepared before check-in.
6. Monitor guest feedback through various channels and implement strategies to continuously improve guest satisfaction levels.
7. Coordinate special arrangements and personalized services for VIP guests, ensuring their needs and preferences are met with the utmost attention to detail.
8. Coordinate with other departments to ensure seamless guest experiences, including housekeeping, maintenance, and food and beverage services Talk to the Assistant. 
9. Develop and implement guest relations programs and initiatives to enhance the overall guest experience and loyalty to the establishment.
10. Conduct regular inspections of guest rooms and public areas to ensure cleanliness, functionality, and adherence to established standards.
11. Handle guest complaints and concerns in a professional and empathetic manner, seeking swift resolution and ensuring guest retention.