Job Role: 

The Executive Housekeeper is responsible for overseeing the housekeeping department within a hotel, ensuring the cleanliness, comfort, and overall maintenance of guest rooms and public areas. They manage a team of housekeeping staff, coordinate cleaning schedules, and maintain high standards of cleanliness and guest satisfaction.

Responsibilities:

1. Recruit, train, schedule, and supervise a team of housekeeping staff, including room attendants, housekeeping supervisors, and laundry personnel.
2. Provide leadership, guidance, and performance coaching to the housekeeping team.
3. Foster a positive and professional work environment that encourages teamwork, productivity, and continuous improvement.
4. Develop and enforce standard operating procedures to ensure efficient and consistent cleaning and maintenance of guest rooms and public areas.
5. Ensure that guest rooms are cleaned and maintained to the highest standards of cleanliness, hygiene, and comfort.
6. Conduct regular inspections of guest rooms and public areas to ensure cleanliness, functionality, and adherence to brand standards.
7. Implement and maintain quality control measures, including checklists and reporting systems, to assess and improve housekeeping performance.
8. Address and resolve guest complaints or issues related to housekeeping services promptly and effectively.
9. Monitor and respond to guest feedback, reviews, and surveys, taking appropriate actions to address concerns or improve services.
10. Develop and implement training programs to enhance the skills and knowledge of the housekeeping team.
11. Develop and manage the housekeeping department budget, including expenses for staffing, supplies, equipment, and maintenance.