Job Details
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Job Description
Key Responsibilities
- Client Interaction & Consultation:
- Respond promptly to inbound inquiries via social media platforms, email, phone and other communication channels.
- Consult with clients to understand their travel needs, preferences, and budgets.
- Provide expert recommendations on destinations, accommodations, flights, and activities.
- Travel Package Development:
- Design customized travel packages for leisure and corporate travelers.
- Ensure travel packages align with client requirements, including themes, budgets, and durations.
- Research trending destinations, special offers, and travel insights to enhance package appeal.
- Booking & Reservation Management:
- Handle all aspects of travel reservations, including flights, hotels, transportation, and activities.
- Coordinate with travel aggregators, airlines, and suppliers to ensure smooth bookings.
- Modifications & Follow-Up:
- Process travel changes, cancellations, or special requests efficiently and accurately.
- Stay proactive in updating clients about itinerary changes or other essential details.
- Invoicing & Quotations:
- Prepare detailed and accurate invoices and quotations for clients.
- Ensure timely delivery of financial documents, adhering to company policies.
- Supplier Relations:
- Collaborate with travel aggregators, suppliers, and wholesalers to secure competitive rates and availabilities.
- Maintain strong relationships with partners to provide clients with exclusive offers and benefits.
Job Requirements
- Education: Diploma or degree in travel, tourism, hospitality, or a related field.
- Experience: Minimum 2 years in travel consultancy, customer service, or reservations.
- Skills:
- Strong knowledge of global destinations, travel trends, and suppliers.
- Proficient in using GDS platforms (e.g., Amadeus, Sabre) and online booking tools.
- Excellent written and verbal communication skills.
- Customer-focused approach with a solution-oriented mindset.
- Ability to multitask, prioritize, and work under pressure to meet deadlines.
- Technical Requirements:
- Familiarity with social media platforms for managing client inquiries.
- Proficiency in MS Office and travel management software.
- Personal Attributes:
- Passion for travel and exploring new destinations.
- High attention to detail and organizational skills.
- A proactive and collaborative team player.
