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Job Description
- Help customers with complaints and questions, give customers information about products and services through different channels (social media, phone, website …), survey old customers to measure satisfaction rates and customized surveys requested, and also ensure customer satisfaction and provide professional customer support
KEY ROLE-SPECIFIC ACCOUNTABILITIES
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Job Requirements
- English Good.
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Bachelor Degree
- Customer service experience from 1 to 3 years.
- Very good in using Microsoft office (Excel, power point & word)
