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Sales and Customer Service Speci...

Alternative Education - Mansoura, Dakahlia

Sales and Customer Service Specialist - Mansoura

Alternative Education - Mansoura, DakahliaPosted 2 months ago
63Applicants for2 open positions
  • 42Viewed
  • 16In Consideration
  • 5Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

Main Job Duties:

  • Receive inquiries and conduct outbound phone calls to prospective students.
  • Develop and implement a plan for generating referrals and personally developed leads (PDL’s) from, including but not limited to, current students, every phone contact and every interview.
  • Create interest through phone calls and scheduling appointments with prospective students.
  • Interview prospects and schedule level assessments to determine their needs and goals.
  • Conduct presentation utilizing company approved materials highlighting features and benefits related to prospects’ interests.
  • Provide program expectations for successful completion of programs.
  • Follow up on all inquiries that fail to schedule an interview or fail to show for an interview.
  • Encourage students to register to suitable programs according to Alternative Education’s standards.
  • Develop and implement an aggressive plan to follow up on all applicants to meet or exceed weekly, monthly, quarterly and annually targets established monthly by the Director of Sales.
  • Complete all required forms for enrollment and schedule the registration.
  • Follow up with students to meet their financial commitment according to Alternative Education’s policies.
  • Collaborate with the Branch Manager and Instructors to ensure the smooth functioning of the enrollment process according to Alternative Education’s enrollment procedures.
  • Maintain contact with current customers ensuring their satisfaction with Alternative Education’s programs.
  • Accurately report sales forecasts to the Branch Manager.
  • Assist in the planning of events and programs related to language teaching and learning.
  • Assist in the application of training procedures such as mid-way evaluation.
  • Assist in other assigned tasks that allow for the smooth functioning of all parts of the office, both separately and collectively.

Job Requirements


  • Bachelor Degree in any field.

Knowledge, Skills, Abilities:

  • Possess excellent communication and interpersonal skills.
  • Excellent at problem solving and conflict resolution.
  • Able to work with people from a variety of diverse social and economic backgrounds.
  • Ability to work independently and make decisions.
  • Possess a sincere interest in helping others achieve life goals.
  • Goal oriented, assertive, results driven, high energy, and highly ethical.
  • Possess the ability to inspire and motivate.
  • Ability to demonstrate partnership selling skills, close and overcome objections.
  • Arabic will be the primary language used; English knowledge preferred.

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