Job Details
Skills And Tools:
Job Description
Role purpose:
Resolve standard and complex technical issues related to Vodafone Italy fixed products as Internet, MPLS,VOIP and cloud products for Enterprise Customers in dynamic and customer critical environment
Key accountabilities and decision ownership:
• Perform fault troubleshooting, identification and resolution for Vodafone Italy Enterprise Customers
.• Solve the Incident within the comply SLA and meet the agreed KPI
• Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA
Job Requirements
Core competencies, knowledge and experience:
• Fluent in Italian (Written and Spoken )- Minimum C1 Level
• 0-2 years of experience in Troubleshooting and Network Operations in IP Complex Solutions
• Basic IP and Voice knowledge/ Experience in the area of Routing ,Switching and IP services (DNS,DHCP,..etc.)
• Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
• Excellent Customer Orientation and high communication Skills
• Good Analytical Skills
