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Call Center Agent - Fluent English Speaker - Serving Middle East & GCC Countries

AMICO Group
Dokki, Giza
Posted 2 months ago
79Applicants for10 open positions
  • 77Viewed
  • 20In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Other duties as assigned

Job Requirements

  • Fluent English
  • 1:2 years experience in a reputable call center
  • Bachelor’s degree or equivalent
  • Excellent customer handling capabilities
  • Age: less than 30

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