Customer Service Representative

• Job Title: Customer Service Representative
• Location: 5th settlement
• Job Category: Customer Service
• Job Type: Full Time

Description:

• Courteously answers incoming calls following a written script and properly directs call to staff or branches (CARINA, Clue, CARINA Outlet) through the switchboard or provide information. 
•  Observes signal lights on switchboards, and dials or presses buttons to make connections. 
• Operates communications equipment or systems.
•  Services out-going calls and supplies proper connections. 
• Takes down and relay messages and follows telephone etiquette.
• Collects and verifies customer directory information, to include telephone numbers, addresses, etc.; performs data entry into a computerized database for inclusion in the system directory.
• Researches and provides specific directory information to both internal and external enquiries, as required, in accordance with policy and procedure pertaining to the disclosure of directory information.
• Provides information obtained from a variety of sources to field questions from the public regarding branches, phone numbers, operational hours, e.g. Return &refund policy.
• Researches and advises on general information and services of CARINA. 
•  Answers basic questions about CARINA &CLUE, and respond to their complaints for callers. Might give directions to the office and branches contact or staff information.
• Follows up with customers who ordered online, who had a complaint and handles the payment process by sending the problem to the finance department and follow up with customers again. 
•  Follow up with customers who’ve called late in the day and didn’t get their answer.