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Senior L1 Support Engineer

Al Ahly Momkn for e-paym...
Maadi, Cairo

Senior L1 Support Engineer

Maadi, CairoPosted 1 month ago
47Applicants for1 open position
  • 45Viewed
  • 8In Consideration
  • 5Not Selected

Job Details

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Job Description

  • Monitor and maintain systems, to ensure that services run smoothly, and disruptions are minimized.
  • Provide guidance on payment platforms ensures users can use them efficiently, reducing user-related errors or support requests.
  • Work closely with developers and operations personnel to resolve bugs, glitches, and system problems efficiently.
  • Assist users in navigating and using payment systems correctly, to ensure smooth transactions.
  • Document all configurations, system changes, and issues for future reference and compliance purposes, to maintain accurate and detailed records that support efficient troubleshooting and ensure system stability.
  • Maintain a log of both internal system problems and external issues to ensure they are addressed and resolved.
  • Address missed vouchers by ensuring they are either refunded or reprocessed, to ensure financial accuracy and customer satisfaction.

Job Requirements

  • 2-4 years in Technical Support, Preferred experience in E-payments platform. 
  • Keen attention to detail to monitor systems effectively and identify subtle changes. 
  • Strong SQL/PL SQL knowledge. 
  • Strong Linux (scripting, searching, operate, ….). 
  • Accepting On-call process. 
  • Ability to work in a team environment and support colleagues. 
  • Ability to work under pressure and to meet deadlines. 

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