Job Summary:
The Audiovisual (AV) Pre-Sales Engineer is responsible for providing technical expertise and support to the sales team and customers during the pre-sales phase. This role involves understanding customer requirements, designing AV solutions, preparing technical proposals, and ensuring that solutions meet customer needs and industry standards. The Pre-Sales Engineer plays a crucial role in driving sales by leveraging technical knowledge to support sales efforts.

Key Responsibilities:
Technical Sales Support:

• Collaborate with the sales team to understand customer requirements and provide technical expertise.
• Conduct site surveys and assessments to determine customer needs and project scope.
• Design and propose AV solutions, including video conferencing systems, digital signage, sound systems, and other AV equipment.
   

Solution Design and Proposal:

• Prepare detailed technical proposals, including system design, specifications, and cost estimates.
• Develop and deliver technical presentations and demonstrations to customers.
• Create and review technical drawings, schematics, and documentation to ensure accuracy and compliance with standards.
   

Customer Engagement:

• Act as the primary technical point of contact for customers during the pre-sales phase.
• Address customer inquiries, provide technical guidance, and ensure customer satisfaction.
• Build and maintain strong relationships with customers and partners.
   

Collaboration and Coordination:

• Work closely with the sales team to develop sales strategies and support business development efforts.
• Coordinate with internal teams, including engineering, project management, and procurement, to ensure successful project delivery.
• Provide technical training and support to sales team members.
   

Market and Product Knowledge:

• Stay updated on industry trends, new technologies, and competitive products in the AV market.
• Provide feedback to product development teams based on customer needs and market trends.
• Continuously improve technical knowledge and skills through training and professional development.
   

Documentation and Reporting:

• Maintain accurate records of customer interactions, proposals, and project specifications.
• Prepare and submit regular reports on pre-sales activities, customer feedback, and market insights.
• Ensure compliance with company policies and industry regulations.