Dark Store Associate (Cairo)

About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Highlights:
Nana funding: $79M
Current funding stage: Series C
Nana is backed by: STV, MEVP, SVC, Impact46, FIM Partners, Jahez, Sunbulah group, FAITH Capital, Wamda Capital, Quencia Capital, Watar Partners, and more.

Responsibilities:

• Own the performance metrics of the order pickers and rider fleets at your store i.e. attendance, punctuality, consistency of following key delivery processes, and timeliness of deliveries. Coach individual riders when needed, and escalate issues when required.
• Maintain health and safety standards, promote a positive on-site safety culture and ensure the sites are compliant with regulatory requirements.
• Own the development of your store team and promote career progression and personal development. This will include training on any process updates and requirements. Provide regular feedback on where and how training can be improved.
• Maintain orderly, presentable appearance of the store.
• Creatively problem solve and come up with solutions to challenges faced by your team. Collaborate with HQ in driving process and improvements, being the voice of the site, advocating for what your team needs to perform.
• Oversee stock and store operations.