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Senior Application Support

Cairo, Egypt

Senior Application Support

Cairo, EgyptPosted 26 days ago
36Applicants for1 open position
  • 18Viewed
  • 1In Consideration
  • 15Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

Job Responsibilities:

  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Establishing the root causes of application errors and escalating serious concerns to the development team.
  • Keeping a record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Providing front-end support to clients and colleagues in other departments.

Job Requirements

Job Requirement:

  • Excellent experience in handling Customer facing applications
  • Providing L1 & L2 application support
  • Good experience in ITSM tools.
  • Good knowledge in ITIL framework
  • Graduate of computer science or engineering
  • 5+ years of experience
  • Flexible to travel

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