Senior Customer Care Specialist
Maadi, Cairo
Senior Customer Care Specialist
Maadi, CairoPosted 3 days ago29Applicants for2 open positions
- 0Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Handel all customers complains and issues and ensure their rapid solution or escalate to Manager.
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as taken actions.
- Follow projects’ updates, collect important relevant information and communicate them to the customers in coordination with development departments.
- Update customers’ database frequently.
- Contact customers to collect any feedback or comments.
- Issue letters to deliver to customers concerning the first contract.
- Collect all customers’ feedback and comments to take any necessary actions.
- Prepare all needed reports and submit to direct manager.
- Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job’s specialty.
Job Requirements
- Good social skills for building relationships with colleagues and customers on all levels.
- Priority setting.
- Good Computer skills.
- Good command of written and spoken English and Arabic languages.
- Customer service skills
