Senior Fraud Analyst – Issuing Fraud Monitoring

Job Purpose
A senior fraud analyst specializes in financial transaction monitoring, analyzing suspicious activities that
could potentially include fraud. The job responsibilities of a fraud analyst include 24/7 fraud transaction
monitoring, action the detected fraud cases, report the fraud cases to scheme, analyzing the point of
compromise, provide feedback on Fraud Rules effectiveness and recommend enhancement to the fraud
rules. Immediate notification and fraud reporting to client banks. Fraud analysts are responsible for
tracking fraudulent activities, which may involve monitoring financial transactions and analyzing the
data retrieved for irregular patterns.

• Monitor transactional-based card spends on a 24x7 basis as per company procedures, agreed
  service standards and in accordance with agreed controls and procedures.
•  Contact cardholders and merchants on suspicious activities on their card/merchant accounts and
  take necessary actions as per company procedures in accordance with agreed controls and TAT’s.
•  Conducting the review of all triggered alerts based on the pre-defined rules in the fraud detection
  tool.
•  Identify fraudulent trends and execute the appropriate action as per the unit process.
•  Improve Fraud Collection by reaching out to merchants and Acquirers immediately upon fraud
  confirmation notification.
•  The daily set target of alerts evaluation to be achieved per shift, and all queued alerts to be
  cleared maintaining no pending alerts by Shift and on timely manners.
•  Follow the proper channel of escalation and ensure that all critical issues are timely reported to
  guarantee the rapid fix.
•  Ensure that track records of Fraudulent Case Reports for all cases are properly produced and
  documented for history keeping.
•  Initiate outbound fraud alert notification through email to the internal team, Banks, Merchants,
  business.
•  Effectively action on the fraud trend with regular review of the fraud cases analysing the trend for
  better CPP identification.
•  Manage data compilation, retention, summarization, and publication for Issuing.
•  Respond to all inquiries (Banks and internal team) professionally via email/Remedy.
•  Deliver efficient and quality services to both internal and external customers that meet or exceed
  agreed service standards.
•  Follow the rules and procedure / process as per the SLA for the issuing clients.
• Adhere to the internal and external Audit / Compliance requirements in the Unit/organization.
•  Determining problems or issues in queries or complaints handling nature and proposing solutions
  for Enhancements.
•  Ensure that the schemes related fraud alerts are timely actioned and reported to the concerned
  client bank.
•  Act as an escalation point and ensure resolution of client issues by identifying and reporting
  incidents in accordance with NI standards.
•  Deliver all the required support /task assigned on ADHOC requirement from the management.
  Provide the reporting that is required and case closure within the agreed time. This is in line with
  the unit goal to form a successful backup program with multi skills players.