Job Details
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Job Description
- Build expert, dynamic knowledge of the company’s products and services
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Follow communication procedures, guidelines and policies
- Take the extra mile to enhance customer experience
Job Requirements
- B2, C1 Italian language proficiency (Fluent)
- Handle and resolve customer complaints
- Strong phone contact handling skills and active listening
- Maintain customers satisfaction and provide professional customer support
- Customer orientation and ability to adapt/respond to different types of characters
- Very good Communication & computer skills
- Ability to multi-task, prioritize, and manage time effectively
- Flexible with rotational shifts
- Preferably Alexandria Resident
