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Social Media Moderator

Recovery franchise marke... - 6th of October, Giza

Social Media Moderator

Recovery franchise marketing services - 6th of October, GizaPosted 1 month ago
163Applicants for2 open positions
  • 46Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Social media moderator should respond to all given social media accounts professionally and on time while making sure to adhere to that brand and audience strategies.
  • Creating a great customer experience and loyalty
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Monitor, start and participate in online conversations.
  • Report the general sentiment, insights, keywords, and results from such online conversations.
  • They also monitor comments and feedback from followers.
  • Write or suggest engaging posts that inform, inspire, and entertain the audience, including captions, articles, and blog posts.
  • Track and analyze analytics reports to gain insight on traffic, demographics, and effectiveness; utilize this information to positively affect future outcomes
  • execute social media strategy through research, messaging, and audience identification.
  • Serve in the day to day engagement and conversation for all our social media accounts

Job Requirements

  • Excellent command of the English language 
  • Formal, friendly, and polite writing techniques 
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Excellent communication and interpersonal skills
  • Ability to learn about products and services and describe/explain them to prospects
  • At least one year of experience in all social media channels 
  • Good organization, adaptability, and time management skills.

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