Job Details
Skills And Tools:
Job Description
• Coordinate and execute SMS and WhatsApp campaigns, ensuring timely and accurate delivery.
• Track performance and engagement metrics of messaging campaigns to optimize results.
• Manage data entry for marketing databases, ensuring accuracy and completeness of information.
• Follow up with key directed persons to maintain up-to-date records and ensure all data is organized.
• Respond to all customer messages and comments on social media.
• Enter customer data into Google Sheets and Odoo, maintaining an organized database.
• Follow up with customers who haven’t provided phone numbers to ensure all inquiries are answered.
• Prepare monthly reports detailing customer interactions and campaign performance and present them to the Marketing Manager.
• Moderate social media channels, forums, and community groups, ensuring user content complies with company policies.
• Engage with customers, addressing inquiries and promoting constructive interaction.
• Document and follow up on marketing-related administrative tasks as requested by the Marketing Manager
• Collaborate with the marketing team to develop strategies for improving internal processes and external engagement.
• Stay informed on industry trends and best practices related to community management, digital marketing, and customer engagement.
Job Requirements
• Minimum 2 years of proven experience in social media moderation.
• Bachelor's degree in Marketing, Communications, or a related field.
• Flexibility and proactivity
• Details oriented
• Customer oriented and Strong communication skills
• Building rapport with customers
• Following up with customers
• Maintain relationships with our customers
• Time management skills
•Excellent command of English ( written – spoken )
• Strong interpersonal skills with the ability to interact effectively with customers and internal stakeholders.
• Proficiency in social media platforms, content management systems, and moderation tools.
• Knowledge of digital marketing principles and strategies.
• Attention to detail
• the ability to handle multiple tasks simultaneously.
