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IT Helpdesk Engineer

Si-Vision
Sheraton, Cairo
Posted 2 months ago
100Applicants for2 open positions
  • 56Viewed
  • 12In Consideration
  • 44Not Selected
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Job Details

Experience Needed:
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Job Description

Responsibilities
- Resolve first-line support issues in-person or remotely
- Take ownership of support issues, ensuring prompt closure
- Log all communication on the ticketing system
- Manage and track IT inventory
- Install new hardware and maintain documentation
- Arrange external technical support when needed
- Ensure customer satisfaction at the highest level
- Maintain internal/external websites
- Develop scripts and macros for automation
- Perform other duties consistent with the role

Job Requirements

Qualifications
- Strong troubleshooting skills
- Proactive approach to problem-solving
- Efficient time management
- Team player with excellent interpersonal skills

Job Specifications
-Knowledge: B.Sc. in Computer Science, Electronics and Communication Engineering, or a relevant field.
-Experience: 2+ years in IT support
- Certificates/Training (Plus): A+, CCNA, CCNP, MCSA, ITIL, Security+, Network+
-Language Skills: Oral and written fluency in English and Arabic.
- Technical Skills: Microsoft Windows, Office, Python, Javascript, HTML, CSS, SQL, Microsoft Server, AD, NTP, DNS, DHCP, Google Workspace, Networks, TCP/IP, OSI model, Wireless LAN Controller, access points, computer architecture, and troubleshooting skills.

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