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IT Specialist . Tanta

Ibn Sina Pharma
Tanta, Gharbia

IT Specialist . Tanta

Tanta, GharbiaPosted 2 months ago
69Applicants for1 open position
  • 64Viewed
  • 17In Consideration
  • 17Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Job Description

ERP Systems:

  • Train branch employee on company ERPs and act as 1st line of support for any problems to ensure business continuity
  • Train branch employees on company application to ensure smooth work operations
  • Provide proper support for branch employees on company’s ERP to ensure smooth work flow

Communications:

  • Setup internet connection and apply company polices on IT Devices as department policy.
  • Ensure Internet landline and 4G are operating well to ensure business continuity with no delays
  • Ensure MPLS (Multiprotocol label switching) VPN (Virtual Private Network) quality and solve any issues with services provider to ensure mail and system are working efficiently
  • Provide proper support for Switches & Routers to ensure smooth work for IT devices

Security & Firewalls:

  • Troubleshoot firewall and updates its policies to ensure its continuity and secure company data
  • Ensure accurate and right performance of Operating Systems (OS) & firewall programs to secure company data

Devices Support:

  • Creates new users on IT devices at the branch as per company policy
  • Install all needed programs on IT Devices at the branch to ensure smooth work operations
  • Provide needed support for Printers, PCs, Handhelds and Tablet devices to ensure smooth work flow
  • Replace Ink Cartridge for different printers & ensure its working effectively

Backups:

  • Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure backups are completed successfully
  • Transfer to backup internet connection in case of any problems in landline to ensure smooth work flow

Help Desk:

  • Review and ensure all IT issues and tickets are closed on IT System as per agreed SLAs
  • Respond to branch employee’s IT issues and try solve it in order to ensure customer satisfaction
  • Review and delete users’ accounts for resigned/stopped employees at his branch as per company security policy
  • Communicate with IT Team regarding employees needs to create users or emails and new devices to ensure smooth work flow

Job Requirements

  • Bachelor's degree in computer science or engineering is more preferable
  • 1-2 years of experience in the same field
  • MCIPT 2008, CCNA or MCSA is preferable
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Good command of English language

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