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Service Advisor (Diesel - Giza)

Al-Mansour - Haram, Giza

Service Advisor (Diesel - Giza)

Al-Mansour - Haram, GizaPosted 23 days ago
66Applicants for2 open positions
  • 5Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Salary:
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Skills And Tools:

Job Description

  • Determines automotive problems by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Enhances organization reputation by achieving and over achieving the targeted CSI (Customer Satisfaction indicator).
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
  • Promote parts & accessories sales by informing customers about different products, vehicle care and maintenance that can get their vehicles operating more efficiently.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Job Requirements

Minimum Experience: 

  • Minimum two years of experience specifically in Commercial Vehicles 

Education:

  • Bachelor Degree in Mechanical Engineering

Job specific Skills:

  • Fluent English
  • Selling skills
  • Excellent Behavior skills
  • Problem solving skills
  • Negotiation skills

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