Social Media Moderator

Aman -
6th of October, GizaPosted 11 months ago

570Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Moderate social media pages, and merchant’s communities in private groups
Communicate with industry professionals and influencers via social media to create a strong network
Service community admin accounts, processing emails and complaints, escalating when necessary
Produce reports on relevant moderation statistics, issues and outcomes
Monitor all industry and company information and news to anticipate potential issues
Work with customer service to ensure all inquiries are handled in a timely and appropriate manner
Respond to customers regarding their Social Media messages in order to improve their experience.
Proactively identify sales leads and educate in-market customers on product functionality and service
Manage existing online cases, completing follow-ups and achieving operational metrics
Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

Excellent communication Skills
Problem Solving
Have 1-2 years’ experience, preferably in customer care/ social media monitoring.
Faculty of Commerce graduate or any related filed, preferable grade at university to be excellent or very good