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Job Description
- Research and compile the business process manuals and standard operating procedures (SOPs) in collaboration with the cross-functional teams, providing standardized tools and templates.
- Participate in the staff members trainings on quality systems, polices, procedures practices, designing the needed material, tools and techniques as per his/her superior directions.
- Conduct regular internal process audits to ensure compliance to SOPs, and provide feedback to the concerned parities when needed.
- Conduct regular external process audits of the processes performed at the accredited educational entities and institutions, to ensure compliance to the SOPs, and raise flags when needed.
- Plan and follow up the audit visits taking place by junior auditors, officers and executives, and review the generated audit reports.
- Consolidate the set of regularly generated audit visit reports to develop and document comprehensive statistical reports to highlight quality issues and set recommendations for continuous development of work processes.
- Conduct reviews and analysis of data and audit reports to highlight areas of improvement, and update QDB SOPs and provide training for employees to ensure continuous improvement and compliance.
- Investigate, Analyze and record internal/external complaints or reported quality issues to ensure closure in accordance with QDB guidelines and external regulatory requirement.
- Deliver the assigned strategic initiatives as per the identified project requirements.
Job Requirements
- Bachelor’s degree in Business, Engineering, or field related to the products being developed required.
- 3-7 years of experience with quality management systems (QMS), methodologies of quality assurance and standards, analyzing data and create and review processes.
- Working knowledge of products and services and quality assurance terminology, methods, and tools.
- In-depth understanding of industry standards and company policies.
- Proficiency in MS office Suite with excellence in excel and PowerPoint.
- Excellent command of English and Arabic language C1; (written and spoken).
