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Fraud Monitoring Analyst (ORA Bank)

Network International -Egypt
New Cairo, Cairo
Posted 2 months ago
175Applicants for1 open position
  • 151Viewed
  • 2In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Monitor card based transactional on a 24x7 shift basis as per company procedures, agreed service standards and in accordance with agreed controls and procedures.
  • Contact cardholders on suspicious activities on their card accounts and take necessary actions as per company procedures in accordance with agreed controls and TAT’s.
  • Conducting the review of all triggered alerts based on the pre-defined rules in the fraud detection/prevention tool.
  • Identify fraudulent trends and execute the appropriate action as per the unit process.
  • Initiate outbound calls to confirm transactions with cardholders and update system appropriately. 
  • Initiate outbound fraud alert notification through email to the internal team, Banks, Merchants, business.
  • Clear and investigate all queued alerts maintaining no pending alerts by Shift and on timely manners.
  • Follow the proper channel of escalation and ensure that all critical issues are timely reported on time to guarantee the rapid fix.
  • Ensure that fraud track records (documents) for all cases are properly produced and documented for history keeping.
  • Proper update and tracking of the cardholders travel plan provided by the issuing banks.
  • Respond to all inquiries (Banks, internal team, etc.) on timely manners and professionally.
  • Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.

Job Requirements


  • A University Graduate, English Section.

Required Experience:

  • Inbound call center experience and/or experience with Credit Card Fraud and fraud investigation.
  • Banking product knowledge, service standards, productivity and job analysis method.
  • 6 to 12 months Customer contact experience in a call center.
  • Experience with handling business customers.
  • Advance level/skills in handling Microsoft windows excel, word, power point, etc.

Language Skills:

  • Very good command of English language (Speaking, Listening, Reading and Writing), or equivalent to Upper-Intermediate level.
  • Excellent French Speaker.

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JobsAccounting/FinanceFraud Monitoring Analyst (ORA Bank)