Job Details
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Job Description
- Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Enhances the organization's reputation by achieving and over achieving the targeted CSI (Customer Satisfaction indicator).
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
- Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Job Requirements
Qualifications:
- Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
- Minimum 2-3 years of experience in the Automotive field is a must.
- must to be Alexandria resident
Job-Specific Skills:
- Excellent interpersonal communication skills
- Excellent command of English Language
- Problem-solving skills
- Negotiation skills
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