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Job Description
- Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
- Monitoring and maintaining computer systems and networks.
- Ensure systems are kept up to date with patches and antivirus updates.
- Monitor and check backups and backup routines to provide security of the data held.
- Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
- Troubleshoot and resolve all technical problems related to internet connections.
- Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis.
- Responding in a timely manner to service issues and requests.
- Running reports to analyze common complains and problems.
- Report, resolve or escalate problems and issues using central Helpdesk system according to IT SLA procedures.
- Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
- Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
- Monitor and respond quickly and effectively to requests received through the Phone call, Email or face to face.
- Install, test and configure new workstations & Laptops, peripheral equipment and software.
- Maintain inventory of all equipment, software and software licenses.
- Manage PC setup and deployment for new employees using standard hardware and software.
- Responsible for developing/debugging Shell scripts and SSH Key RSA Login
(Authentication). - Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, and Domain.
- Virtualization technologies: VMware and Microsoft, Hyper conversed.
- Remote monitoring and management of system alerts and notifications.
- Managing Microsoft infrastructure services (Active Directory, Exchange, DNS, DHCP, Print Server).
- Configure / add new services if needed and apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
- Perform VMWare administration tasks.
- Perform Microsoft Exchange administration tasks.
Job Requirements
- 3+ years of experience.
- Excellent communication skills.
- Ability to diagnose and resolve basic technical issues.
- Bachelor’s Degree in Information Technology, Computer Science or related field required.
- Good understanding of computer systems, mobile devices and other tech products.
- Good knowledge of internet security and data privacy principles.
- Ability to fill multiple roles simultaneously.
- In-depth understanding of diverse computer systems and networks.
- Males only.
- CCNA & MCSA is a must.
- Any System/Network administration recognized certificate is a plus.
