Data Entry/Customer Service Admin
AKA -
Giza, GizaPosted 2 years ago139Applicants for3 open positions
- 13Viewed
- 11In Consideration
- 0Not Selected
Job Details
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Job Description
- Handles Naming items in English and Arabic
- Accurately enter data into corresponding fields within various software programs
- Identify and correct data entry errors using appropriate quality control methods
- Perform related tasks like backing up data
- Work closely with the photographer and other team members to make sure items’ info is complete
- Prepare relevant reports as needed
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Bachelor's Degree in relevant field.
- Relevant experience preferred.
- Excellent computer skills (Excel, Microsoft Word, PowerPoint).
- Proficient in appropriate software.
- Fluent in English.
- Attention to details.
