MENA GLAM is the regions's first cause driven cosmetic marketplace, offering premium skincare and beauty products to customers in Egypt and soon to the reset of the gulf.

We're looking for a Customer Service Specialist with a pharma background to help deliver exceptional support and product knowledge to our customers, ensuring they have a seamless shopping experience.

Key Responsibilities:

• Provide outstanding customer service via phone, email, and live chat, addressing inquiries about products, orders, and returns.
• Offer expert advice on product usage and benefits, especially for skincare products, leveraging your pharmaceutical knowledge to ensure customer satisfaction.
• Assist customers with order processing, shipping updates, and tracking.
• Handle and resolve customer complaints, providing timely solutions or escalating issues when necessary.
• Educate customers on the benefits of our cosmetic and skincare products, including product ingredients and their effects.
• Maintain a strong understanding of the store’s product range, promotions, and campaigns.
• Collaborate with the sales, marketing, and logistics teams to ensure a smooth customer experience from order placement to delivery.
• Update customer information in the database, ensuring accuracy and confidentiality.
• Track customer feedback and share insights with management for continuous improvement of service and products.
• Stay up to date with product formulations, skincare trends, and related pharmaceutical knowledge.

Benefits:

• Flexible Rotational Shifts.
• Opportunities for career growth and professional development.
• Access to ongoing training in customer service and product knowledge.
• Medical & insurance benefits after probation period