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Job Description
- Customer Engagement: Proactively engage with clients to understand their needs and expectations, fostering a relationship built on trust and reliability.
- Issue Resolution: Address and resolve client inquiries and concerns promptly, utilizing strong problem-solving skills to ensure satisfaction and retention.
- Feedback Collection: Actively solicit and gather client feedback to identify areas for improvement in our services, implementing necessary changes to enhance overall experience.
- Product Knowledge: Maintain comprehensive knowledge of our products and services to effectively advise and guide customers in their purchasing decisions, helping them find the right products and services to meet their needs.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client feedback is communicated and integrated into business strategies.
- Sales Engagement: Actively present and sell products and services, using your understanding of the product range to meet and exceed customer expectations and drive sales to align with our company's goals
- Inventory Management: Keep track of the goods and supplies of the company, managing product orders to facilitate production and sales
- Data Entry: Perform accurate data entry related to inventory and customer interactions, ensuring that all records are up-to-date and reflective of the current stock status.
Job Requirements
- Strong Communication Skills
- Organizational and Multi-Tasking Abilities
- Problem-Solving Skills
- Customer Service Orientation
- Proficiency in English
- Sales and Data Entry Proficiencies