Job Details
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Job Description
- We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
- We are currently searching for an enthusiastic and innovative Technical Consultant to work on our Consulting Services Team supporting and implementing Alnafitha’s ITSM and ITOM Solutions.
- We’re a team of technology-driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations.
- This position will require high cooperation with other teams from project management, sales, and business development. We’re always striving to learn more, expand our skills and grow our teammates,
- Primary Focused Domain(s): IT Service Management (ITSM), IT Operation Management (ITOM)
- Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support.
- Improving the overall customer experience by serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
- Provide the following services: Proactive Services: Services that promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
- Reactive and 24x7 Critical Situations support Reactive services which address the most critical customer issues.
- Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
- Ad hoc Services: Short and time-limited engagements focused on customer-specific issue remediation or support (e.g. Chalk Talks).
- Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
- Presenting and demonstrating Alnafitha’s S services to customers.
- Build scope of work/low-level technical scope based on the business requirements.
- Deliver technical implementation and solution design within Alnafitha’s services.
- Assist customers with migrating legacy applications to a cloud-optimized architecture.
- Deliver technical process documentation.
- Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
- Monitor other team members on deployed solutions and best practices.
Job Requirements
Certification Requirements:
- Bachelor’s degree in Computer Science or equivalent.
- ITIL Expert (Must)
- ISO 20000 Foundation (Preferred)
- ManageEngine Certified Solution Expert (Preferred)
- Microsoft Certified System Engineer - (Preferred)
- CCNA (Preferred)
Technical Skills:
- Experience in same or similar technology: 5+ (ManageEngine, BMC, ServiceNow Microsoft, SolarWinds, ...)
- Should be a practitioner in the area, focused on core IT Service Management / ITIL functions.
- Experience being involved in different types of solution implementations
- Good technical background with the ability to discuss architecture, hardware, and software.
- Experience across different industry sectors.
- Good Experience with CMDB, Asset Management.
- IT networking skills and experience
- Excellent understanding of Windows, UNIX, and Linux infrastructure including File System, Registry, Active Directory, user profiles, and security.
- Understanding of virtualized technologies such as VMWare and Hyper-V
- Acceptable experience with databases such as MYSQL, PostgreSQL, and MSSQL.
Personal Skills:
- High sense of responsibility and ownership, acting like an owner in what you do.
- Exceptional communication and presentation skills
- Being able to work on their own or in a team
- Being able to work to tight deadlines
- Ability to maintain composure during a stressful situations
- Handling many tasks & responsibilities
- Fluent in Arabic and English.
