Customer Service Supervisor
Alshaya -
6th of October, GizaJob Details
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Job Description
- They lead, train, and mentor a team of customer service representatives, providing guidance and support to ensure the highest levels of customer service.
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Maintain accurate records and documentation of customer interactions, inquiries, complaints, and resolutions, utilizing customer relationship management (CRM) software.
- Training staff in areas of customer service and company policies.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Performing additional duties where needed.
Job Requirements
- Proven experience as a customer service supervisor or a similar managerial role.
- Strong understanding of customer service metrics and software.
- Excellent command of English language.
- Excellent communication and leadership skills.
- Ability to manage and lead a team in a high-pressure environment.
- Problem-solving and decision-making skills.
- Bachelor Degree in any relevant field is preferred.
- Strong customer-facing and presentation skills
