Key Account Manager - Medical Insurance
Maadi, CairoPosted 11 months ago82Applicants for3 open positions
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- 7In Consideration
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Job Details
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Job Description
- Onboarding the new accounts, reviewing their contract and invoices.
- Creating the account checklist and implementing it.
- Serve as the lead point of contact for all customer account management matters
- Manage client relationships and remain in frequent contact with clients to understand their needs.
- Respond to complaints and resolve issues aiming to customer contentment and satisfaction.
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Provide professional continuous support through policy life time.
- Respond to complaints and resolve issues aiming at customer contentment and satisfaction in timely manner.
- Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience, to assure that all terms and conditions of the contractual agreement are well coordinated.
- Maintaining and expanding a database of contact information.
Job Requirements
- Bachelor’s degree preferred Medical Background (pharmacist)
- Minimum 3+ years' experience in the same field
- Very Good command of MS office, English, and presentation skills
- Strong verbal and written communication skills.
- Strong client service skills
- Previous experience in sales or customer service is a plus.
- Self-motivated with ability to handle pressure & tight deadlines.
