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Social Media Moderator

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Hadayek Alahram, Giza

Social Media Moderator

Hadayek Alahram, GizaPosted 26 days ago
78Applicants for1 open position
  • 1Viewed
  • 1In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Review and moderate all our company pages user-generated content and user profiles (either pre-, post-or reactive moderation) within forums, comments, images, videos and audio, liaising with communicated guidelines and policies.
  • replaying on messages and getting the best results of orders/conversions per messages percentage.
  • Maintain the moderation guidelines and ensure they are up to date.
  • Service our customer accounts, processing inquires, complaints and escalating when necessary.
  • Moderate communities located in social networking sites including Facebook, Instagram and other similar social media platforms, adapting methodology where appropriate.
  • Produce reports on relevant moderation statistics, issues and outcomes.
  • Regularly feedback insights gained from community moderation into the marketing team.
  • Monitor all industry and company information and news to anticipate potential issues.
  • Ensures all KPI's for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.

Job Requirements

  • Tactful
  • Experience in dealing with clients
  • Experience with advertising and social media platforms

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