Skills And Tools:
- Review and moderate all our company pages user-generated content and user profiles (either pre-, post-or reactive moderation) within forums, comments, images, videos and audio, liaising with communicated guidelines and policies.
- replaying on messages and getting the best results of orders/conversions per messages percentage.
- Maintain the moderation guidelines and ensure they are up to date.
- Service our customer accounts, processing inquires, complaints and escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Instagram and other similar social media platforms, adapting methodology where appropriate.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Regularly feedback insights gained from community moderation into the marketing team.
- Monitor all industry and company information and news to anticipate potential issues.
- Ensures all KPI's for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
- Experience in dealing with clients
- Experience with advertising and social media platforms
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