Job Details
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Job Description
System Administration and Coordination:
- Oversee and execute on-going maintenance and improvement projects.
- Brief departments heads and data “owners” on data and system corrections.
- Coordinate across Business Administration and system users the creation of new reports, dashboards, analytical tools.
- Manage Change Management requests, approval and tracking process.
- Manage and track the status of all system changes, tests, and upgrades tasks.
- Advise on communications to the organization about system upgrades or functionality.
- Ensure documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated.
User Support and Experience:
- Research and survey end user needs.
- Organize training and promote the use and education of ERP across the organization.
- In coordination with core business units, lead the design and development of documentation and end user quick guides as needed.
- Manage the process of designing, creating, implementing, and maintaining dashboards, reports, and analytical tools.
- Review Help Tickets, complaints, and recommendations from end users.
External Vendors and Parties:
- Serve as the lead point of contact with the ERP vendor.
- Manage workplans and annual budgeting for third-party engagement.
- Manage support requests with the ERP vendor and related ERP support vendors.
- In all duties, demonstrate an understanding of and demonstrated commitment to upholding.
Job Requirements
- Previous work experience managing Enterprise Resource Planning (ERP) Systems.
- Excellent Project and Change Management abilities,
- Proven ability to prioritize and handle multiple on-going assignments.
- Ability to work under pressure and under tight deadlines.
- Proven analytical and problem-solving ability.
- Proven cross-team collaboration, networking, team building, organizational and communication skills.
- High-level attention to detail
- Proficient in MS Office