Client Support Representative

Bosta Maadi, Cairo

Posted December 29, 2020

130

Applicants for
2 open positions

126

Viewed

In Consideration

107

Not Selected

Experience Needed: More than 1 year	Career Level: Entry Level	Job Type: Full Time
Salary: Confidential	Education Level: Bachelor's Degree	Vacancies: 2 open positions

Job Categories:

Customer Service/Support

About the Job

Assist with challenging client requests or issue escalations as needed through (emails - chat - calls)
Maintaining a positive, empathetic and professional attitude toward clients at all times
Acknowledging and resolving clients complaints
Communicating and coordinating with colleagues as necessary
Keeping records of clients interactions, transactions, comments and complaints
Build and maintain strong, long-lasting client relationships.

Job Requirements

Bachelor degree.
Experience as a Client Support or similar role
Familiarity with our industry is a plus
Experience using help desk and support tools
Excellent communication and problem-solving skills
Patience when handling tough cases
Multi-tasking abilities
Excellent English level.

Keywords:

About this Company

Bosta, a logistics company based in Cairo, helps businesses deliver their packages same day leveraging the latest and greatest using technology and algorithms.

In less than 9 months, we closed 3 rounds of investment with Egyptian and Emirati institutes funding our vision to become the next unicorn in Logistics.

See all Careers and Jobs at Bosta