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Client Support Representative

Bosta
Maadi, Cairo
Posted 5 years ago
148Applicants for2 open positions
  • 148Viewed
  • 18In Consideration
  • 128Not Selected
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

  • Assist with challenging client requests or issue escalations as needed through (emails - chat - calls)
  • Maintaining a positive, empathetic and professional attitude toward clients at all times
  • Acknowledging and resolving clients complaints
  • Communicating and coordinating with colleagues as necessary
  • Keeping records of clients interactions, transactions, comments and complaints
  • Build and maintain strong, long-lasting client relationships.

Job Requirements

  • Bachelor degree. 
  • Experience as a Client Support or similar role
  • Familiarity with our industry is a plus
  • Experience using help desk and support tools
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Multi-tasking abilities
  • Excellent English level.

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