Client Support Representative

Bosta Maadi, Cairo

130
Applicants for
2 open positions
126
Viewed
16
In Consideration
107
Not Selected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree
Vacancies:
2 open positions
About the Job
  • Assist with challenging client requests or issue escalations as needed through (emails - chat - calls)
  • Maintaining a positive, empathetic and professional attitude toward clients at all times
  • Acknowledging and resolving clients complaints
  • Communicating and coordinating with colleagues as necessary
  • Keeping records of clients interactions, transactions, comments and complaints
  • Build and maintain strong, long-lasting client relationships.
Job Requirements
  • Bachelor degree. 
  • Experience as a Client Support or similar role
  • Familiarity with our industry is a plus
  • Experience using help desk and support tools
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Multi-tasking abilities
  • Excellent English level.
About this Company

Bosta, a logistics company based in Cairo, helps businesses deliver their packages same day leveraging the latest and greatest using technology and algorithms.

In less than 9 months, we closed 3 rounds of investment with Egyptian and Emirati institutes funding our vision to become the next unicorn in Logistics.

See all Careers and Jobs at Bosta
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