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Technical Associate

Intouch CX
Giza, Giza
Intouch CX  logo

Technical Associate

Giza, GizaPosted 2 months ago
17Applicants for50 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

We are hiring for international Technical -Voice, Chat and email support for English language.

You are expected to be flexible to work as per business requirements

Its on-site work.

Office location will be - . 20WEST Mall, 26th of July Corridor, First Al Sheikh Zayed Giza Governorate . 12588, Egypt Tower E - First Floor

1: Work from Site
2.5 days working 2 day off ( rotational week off)
3. Must have 6 months of experience in customer service 
2: 24-7 Shifts Timing 
3: Transport Provided by the company ( Nodal Pick Up and Drop)

 

 

Job Requirements

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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