Operations Manager (Travel and Tourism Field)
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- 15In Consideration
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Job Details
Skills And Tools:
Job Description
- Manage the operation team following smart strategies in improving their performance.
- Send reports to the management to follow the performance of the team and evaluate them.
- Train new hires on how they can best serve the customers
- Confirm hotel reservations dealing with the different online suppliers and hotels.
- Manage customer issues and complaints with hotels and online suppliers in a professional way and timely manner.
- Recommend improvements to customer service experience.
- Assist in promoting use of the global travel program and adoption of online booking tools.
- Advise Leadership/Category Lead of issues impacting service delivery or quality.
- Educate employees on travel policies, procedures and processes.
Job Requirements
- At least 2 years of experience at the same role.
- Previous experience with the Gulf market is a plus.
- Very good up to excellent English level.
- Excellent communication and negotiation skills.
- Strong Problem solving skills.
- Strong leadership and time management skills.
