Job Description

As a Contact Centre Coach Italian support, you will play a crucial role in ensuring the excellence of customer service provided by our support floor agents. Leveraging your expertise in the Italian language and customer service skills, you will mentor and develop a team of agents to achieve and exceed performance targets while maintaining high-quality interactions with Italian-speaking customers. This role requires a deep understanding of customer service principles, excellent communication skills, and the ability to provide constructive feedback and coaching to enhance agents' performance.

• We're hiring Language Speakers (Italian) B2 & C1.
• Competitive salary along with profit-sharing opportunities.
• Comprehensive social and medical insurance coverage.
• Collaborative and inclusive work environment.
• Ongoing training and development to enhance language skills and professional growth.

Job Requirements

• Proficiency in spoken and written Italian at B2-C1 level or above.
• Foreigners are welcome to apply.
• Bachelor's degree in any field (or equivalent experience).
• All genders are welcome to apply.
• Fresh graduates are encouraged to apply.
• Customer Service Experience.
• Adaptability: Ability to thrive in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and requirements.