Job Details
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Job Description
- Ensuring customers are satisfied with our products and services.
Addressing customer questions and concerns. - Make the tracker for all cases and the offline/online orders
- Make the tracker for the Maintenance requests and follow up on the process to handle it
- Responsible for Inbound & Outbound Calls: Managing all calls from/ to customers.
- Managing and resolving customer complaints effectively.
- Identify and Assess Customers' Needs: Understanding and meeting customers' needs to ensure satisfaction.
- Processing orders and transaction
- Collecting and analyzing customer feedback
- Acting as the first point of contact for customers/maintaining open communication channels.
Job Requirements
- Bachelor’s degree in business administration, or a related field
- (2-3) years of experience
- Strong verbal and written communication skills.
- Proficiency in managing phone interactions and listening to customers.
- Efficiently handling multiple tasks and managing time well.
- Adapting to various customer personalities and providing tailored support
- Previous experience in customer support roles.
- Problem-Solving & Critical Thinking
Skills must be:
- Communication skills
- Problem-Solving
- Attention to details
- Team Work
- Ability to develop
