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Senior Customer Success Speciali...

Beyond Solution
Maadi, Cairo

Senior Customer Success Specialist

Maadi, CairoPosted 11 days ago
65Applicants for1 open position
  • 13Viewed
  • 12In Consideration
  • 0Not Selected

Job Details

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Job Description

The customer success officer is the consultant for the end users to guide them in each step of their insurance journey and assure that they receive a unique service from one stop shop. 

  • Own and manage customer relationships and ensure delivery of great service to clients.
  • Promote the retention and loyalty of end users.
  • Explain the contract benefits to the customers.
  • Respond promptly to the customer inquiries.
  • Assure that every customer is satisfied and handle all the complaints and inquiries.
  • Manage the process between the customers and insurance companies.
  • Review the medical claims and approvals.
  • Debating in the rejected cases either from the medical aspect or insurance aspect.
  • Handle all the reimbursement process after reviewing the all documents.
  • Performing technical audit on medical claims
  • Justifying the rejection reasons or any missing documents on to facilitate the reconciliation process
  • Follow up with clients & Handle all the reconciliation process

Job Requirements

  • Bachelor’s degree preferred Medical Background (pharmacist is a must).
  • 3-5 Years experience in Same Field.
  • Very good written and spoken English.
  • Presentation skills.
  • Flexible in working hours.
  • Insurance background.
  • Free from the governmental assignment.
  • Experience in pharmacies and dispensing insurance claims.
  • Customer service oriented.
  • Proactive mindset.
  • Communication and Negotiation skills.
  • Follow up skills.
  • Team player.
  • Organized.
  • Self-Motivated.
  • Goal Oriented.

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