Skills And Tools:
The customer success officer is the consultant for the end users to guide them in each step of their insurance journey and assure that they receive a unique service from one stop shop.
- Own and manage customer relationships and ensure delivery of great service to clients.
- Promote the retention and loyalty of end users.
- Explain the contract benefits to the customers.
- Respond promptly to the customer inquiries.
- Assure that every customer is satisfied and handle all the complaints and inquiries.
- Manage the process between the customers and insurance companies.
- Review the medical claims and approvals.
- Debating in the rejected cases either from the medical aspect or insurance aspect.
- Handle all the reimbursement process after reviewing the all documents.
- Performing technical audit on medical claims
- Justifying the rejection reasons or any missing documents on to facilitate the reconciliation process
- Follow up with clients & Handle all the reconciliation process
- Bachelor’s degree preferred Medical Background (pharmacist is a must).
- 3-5 Years experience in Same Field.
- Very good written and spoken English.
- Presentation skills.
- Flexible in working hours.
- Insurance background.
- Free from the governmental assignment.
- Experience in pharmacies and dispensing insurance claims.
- Customer service oriented.
- Proactive mindset.
- Communication and Negotiation skills.
- Follow up skills.
- Team player.
- Goal Oriented.
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