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Technical Support Engineer - Mechanical (Back Office)

Family Corporation
Heliopolis, Cairo
Posted 2 months ago
295Applicants for1 open position
  • 22Viewed
  • 5In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Handling technical cases & Complaints 
  • Handling system technical tickets issued by call center team.
  • Following up with the customers
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Receive and support in the implementation of work orders.
  • Provide technical information, advice, and transparency with clients upon any technical issues within the provided service.
  • Issue any requests for spare parts \ sellable products required during execution of the work order.
  • Perform technical tests to ensure proper technical implementation.
  • Support operations manager in any assigned tasks upon his\her request.

Job Requirements

  • Bachelor Degree : Mechanical Engineering
  • 1-2 years in Automotive section
  • Proven customer relations skills both in person and over telephone
  • Proven ability to communicate and determine customers’ needs
  • Basic automotive knowledge and experience
  • Good communication skills (listening, questioning)
  • Good time management skills

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