Quality Specialist - Offshore Accounts
Atheel -
Maadi, CairoPosted 13 days ago19Applicants for1 open position
- 7Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
This is a full-time on-site role for a Quality Assurance specialist at Atheel Contact Center located in Qesm El Maadi. The Quality Auditor will conduct quality audits, analyze performance data, ensure compliance with quality standards, and implement quality control measures. The role will involve monitoring and assessing customer interactions, providing feedback and coaching to agents, and collaborating with team members to improve overall quality.
- Ensure that standards and safety regulations are observed
- Address and discuss issues and proposed solutions with superiors
- Document quality assurance activities and create audit reports
- Make recommendations for improvement
Job Requirements
- Proven work experience as a Quality Assurance Specialist or similar role
- Working knowledge of tools, methods and concepts of quality assurance
- Solid knowledge of relevant regulatory standards
- Good communication skills, both verbal and written
- Excellent data collection and analysis skills
- Strong attention to detail
- Experience in the call center industry
- Bachelor's degree in a relevant field
- Fluent in English
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