Quality Specialist - Offshore Accounts

This is a full-time on-site role for a Quality Assurance specialist at Atheel Contact Center located in Qesm El Maadi. The Quality Auditor will conduct quality audits, analyze performance data, ensure compliance with quality standards, and implement quality control measures. The role will involve monitoring and assessing customer interactions, providing feedback and coaching to agents, and collaborating with team members to improve overall quality.

• Ensure that standards and safety regulations are observed
• Address and discuss issues and proposed solutions with superiors
• Document quality assurance activities and create audit reports
• Make recommendations for improvement