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Job Description
- Interact with Breadfast customers over system, phone and email messages
- Determine customer needs and provide appropriate solutions
- Empathize with and prioritize customer needs
- Respond to customer inquiries on Breadfast social media channels
- Review customers’ feedback and order reviews on daily basis and resolve any issues in a timely manner.
- Periodically test Breadfast website and mobile app and provide feedback
- Document interactions with customers into CRM system.
Job Requirements
- Ability to communicate correctly and clearly with customers
- Excellent documentation skills — documenting interactions with customers into CRM system
- Good comprehension skills — ability to clearly understand and state the issues customers present
- Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal & conflict resolution and negotiating skills
- Ability to determine customer needs and provide appropriate solutions
- Effective problem-solving skills: ability to approach problems logically
- Strong handling skills
- Action, detail oriented and self-disciplined
- Excellent spoken and written communication skills using both Arabic and English languages are must.
