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Digital Support Specialist (Males Only) -(Hybrid)

almentor
Maadi, Cairo
Posted 1 year ago
43Applicants for3 open positions
  • 41Viewed
  • 5In Consideration
  • 35Not Selected
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Job Details

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Job Description

  • Handle the day-to-day operations of almentor.net, escalate cases as needed. 
  • Deliver the highest level of customer service to almentor.net customers through effective troubleshooting and technical support. 
  • Support customers via different channels. 
  • Gather customer feedback on a weekly/monthly report. 
  • Create & Update Help Center content. 
  • Follow up on all pending cases on daily basis ensuring that the best customer experience is provided consistently. 
  • Escalating complaints, technical, marketing, sales, and partnership-related cases to concerned departments. 
  • Perform any tasks assigned by the Customer Experience Manager. 

 

Job Requirements

  • Bachelor’s degree
  •  Self-starter with an Entrepreneurial mindset.
  • 2 Rotational off days
  • Shifts (Over Nights )
  • 1+ years of customer support, help desk, technical support, contact center, account management or social media support experience.
  • Excellent communication skills – Written & Verbal (English/Arabic).
  • Ability to multi-task, depending on the criticality of the tasks.
  • Passion for customer experience and deep interest in the Education industry.
  • Problem-solving expertise.
  • Excellent communication skills (verbal, written, and presentation).
  • Knowledge of Zendesk, Salesforce, and other CRM tooling and methodologies is a plus.
  • Previous experience in selling e-learning/education courses is a plus.
  • Previous experience working in a start-up environment is a plus.

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