Digital Support Specialist (Males Only) -(Hybrid)
almentor -
Maadi, CairoPosted 1 year ago43Applicants for3 open positions
- 41Viewed
- 5In Consideration
- 35Not Selected
Job Details
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Job Description
- Handle the day-to-day operations of almentor.net, escalate cases as needed.
- Deliver the highest level of customer service to almentor.net customers through effective troubleshooting and technical support.
- Support customers via different channels.
- Gather customer feedback on a weekly/monthly report.
- Create & Update Help Center content.
- Follow up on all pending cases on daily basis ensuring that the best customer experience is provided consistently.
- Escalating complaints, technical, marketing, sales, and partnership-related cases to concerned departments.
- Perform any tasks assigned by the Customer Experience Manager.
Job Requirements
- Bachelor’s degree
- Self-starter with an Entrepreneurial mindset.
- 2 Rotational off days
- Shifts (Over Nights )
- 1+ years of customer support, help desk, technical support, contact center, account management or social media support experience.
- Excellent communication skills – Written & Verbal (English/Arabic).
- Ability to multi-task, depending on the criticality of the tasks.
- Passion for customer experience and deep interest in the Education industry.
- Problem-solving expertise.
- Excellent communication skills (verbal, written, and presentation).
- Knowledge of Zendesk, Salesforce, and other CRM tooling and methodologies is a plus.
- Previous experience in selling e-learning/education courses is a plus.
- Previous experience working in a start-up environment is a plus.