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ERP Functional Support

Dreem Mashreq Foods
Smouha, Alexandria

ERP Functional Support

Smouha, AlexandriaPosted 21 days ago
49Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Provide functional support for ERP for Finance modules.
  • Provide functional support for ERP (Manufacturing, Service, Quality, and R&D), and Supply Chain modules (Inventory, Order Management, and Purchasing )
  • Perform daily and monthly operational tasks.
  • Handle Customer’s requirements and direct them to the technical team.
  • Develops and present training materials for end users.
  • Update ERP technical and business documentation.
  • Provide support to ERP-related issues and ensure that all tickets are properly triaged, 
  • Manage, track, and provide solutions to reported issues.
  • Assist in the analysis of existing business practices and mapping those practices and procedures to the existing functionality within the ERP.
  • Assists in the ERP system upgrades.
  • Provide references for users by writing and maintaining user documentation and providing technical system support.
  • Implement and configure ERP application meeting the company’s requirements.
  • Work well as part of the implementation team dedicated to delivering quality results on time, fit to the scope, conduct with resource availability, and exceed company expectations. 
  • Work collaboratively with other functional & technical project team members to ensure successful & timely project delivery.
  • Compose statements of work, Project plans, and implementation timelines.
  • Monitor end users’ tickets and contribute with a suitable solution. 
  • Update system incidents and service requests on the ERP support portal.
  • Apply testing scenarios for new functions.
  • Prepare technical implementation plans and provide integrated solutions including actions, milestones timelines, and critical paths required for complete solutions.
  • Design various integration programs and prepare required documents for same and execute various integration platforms.
  • Ability to work with customers and vendors to implement system functionality based on business needs.
  • Maintain an efficient technical environment for all client services and document all architectural plans and provide support to all businesses and assemble all system components.
  • Manage ERP entities; manage entity properties; understand system and custom entities.
  • Create and enable business process flows; Identify and Implement workflows.
  • Responsible for developing and educating others regarding product-specific best practices.
  • Participate in technical assessments and reviews to validate the technical approach and associated work products.
  • Analyze metrics and measure the effectiveness of programs and return on investment goals.
  • Demonstrate the ability to manage multiple projects and meet stated customer-initiated deadlines.
  • Ensure/oversee the daily operations and support of the system.
  • Must be a self-starter and should be able to work independently for most of their tasks with little help/guidance from the manager.
  • Be responsible for leading the implementation of the Accounting and Finance Modules in the ERP. 
  • Act as the dedicated resource for the support of business systems when implementation is complete.
  • Participate in data analytics and process improvement projects to make better use of information and systems.
  • Analyzes customers’ business requirements.
  • Configures solutions in ERP to meet client requirements.
  • Develops functional design specifications for solution gaps.
  • Provides User training.
  • Collaborates with the Project Manager and other Workstream members to ensure the overall solution meets client requirements.

Job Requirements

  • 3-6 years of ERP Systems , Infor LN experience is a plus
  • Excellent Communication Skills
  • Strong English written/verbal communications

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